Astley House

123 Clifton, York, YO30 6BL

 

be@astleyhouse.net

 

WhatsApp/sms/text: 07505436227

 

TEL: 01904634745

How do i check myself in?

 

It is only possible to check in with self-check-in codes from 12:00 – 21:00.

The codes are sent to the mobile number provided around 12:00 on the day of arrival.

In emergencies, only the card holder can obtain codes by sending a text/sms message to 07495039281, calling 01904634745 or by sending an email/message from the registered booking.com email address between 12:30 and 20:30.

 

Just enter the door code into the keypad and turn the knob into the direction of the arrow to open the  front door.

The text message will then tell you that the key boxes are located to the left of the mirror under the light picture below (see pictures and video below).

All you will need to do next is just enter your key box code to open the box and collect room key.

 

What if things go wrong, like for example: i lose my mobile or i for whatever reasons have not received my codes  by 12:00 etc.?

 

Please make sure you obtain you codes before arrival to prevent delays. there will always be someone available to resend codes in another if necessary, but you will need to call us to let us know that you have not received your codes.

do not wait until you arrive if you haven't received your codes by 12:00. contact us with one of the methods below.  Our  computer sends codes to the number you provided on booking.com.

 

Often mobile networks providers fail to deliver text messages for some unknown reason when customers move location to another signal tower for example like to one here at Astley House. sms messages most often fail when people move between countries and people have or have not got roaming enabled. anyway, it is is important that you take responsibility to make sure you have your check in codes before arrival to prevent delays .

In emergencies, only the card holder can obtain codes by sending a text/sms message to 07495039281, calling 01904634745 or by sending an email/message from the registered booking.com email address between 12:30 and 20:30.

Only the card holder can always obtain the self-check in codes by phone on the day of arrival by calling 01904634745 before 20:00.

Please just leave a message if goes to answer phone and we will call you back.

The card holder will need to have the booking card ready for security.

Self check in codes will only be provided after checking card details with the card holder.

Astley House is fully supported for emergencies 24 hours per day.

 

Astley House

123 Clifton, York, YO30 6BL

 

be@astleyhouse.net

 

WhatsApp/sms/text:

07505436227

 

TEL: 01904634745

TEL: